Privacy Policy

Who we are

Our website address is: https://www.themusicfactory.com.au.

What personal data we collect and why we collect it

Shop orders

When you order a product from our shop, we will need your name and address to fulfil the order and ship it to your nominated address. 

You will be asked to create an account so that you can login to track your order, edit your contact details and any shipping addresses. This will also make it quicker for you to order with us in the future. 

You can delete your account at any time. 

We do NOT share your details with anyone else. 

Our website is secure with SSL encryption. 

Payments

All orders on this website are processed securely through PayPal.  You don’t need a PayPal account to pay.  PayPal is one of the world’s most trusted and secure forms of online payment facilities. 

Shipping

We use your shipping name and address to send your order. All orders are sent via Australia Post. 

Contact forms

We collect your email and any other contact details + enquiry that you manually enter on the contact form only to reply to your enquiry. We do not keep your details or share them with anyone else. 

Cookies

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you have any questions please contact us (click here)